Welcome to the aixFOAM help area.
Here you will find brief answers to the most frequently asked questions from our customers about:
Free advice
We are here for you!
Use our help area Help area or get free advice! +49 (0)2403 / 83830 - 22

Products | General information

 

What are aixFOAM sound absorbers made from?

We use high quality acoustic foams from Germany and raw materials from the EU in the production of our aixFOAM sound absorbers using the latest CNC cutting machines and systems. In this way we ensure that we are able to offer you a high and controlled quality at all times.

We will be happy to answer more questions about our materials personally. Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar

Upon request we will also provide you with the product datasheets for our sound absorbers.


Why are acoustic foam sound absorbers particularly effective?

Acoustic foam has a porous, open-pore structure. It allows sound to penetrate deep into the material, where it is converted by friction with air particles in the numerous pores into heat energy. But do not worry: This heat is not perceptible! The only perceptible effect is the desired sound absorption and less noise or reverberation.

We will be happy to answer more questions personally on: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Why is a good material quality critical for sound absorbers?

As with all raw materials, quality is also critical for acoustic foam. High quality acoustic foams typically have fine pores, which improves the sound absorption. They have a longer life, do not yellow, and can be worked better. In addition, lower quality raw materials can release unpleasant odours or deform.

We at aixFOAM therefore pay particular care when selecting our materials always guarantee you excellent quality for our acoustic foams.

We will be happy to answer more questions about our materials personally. Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Are my sound absorbers heavy?

Certainly some of our sound absorbers are flyweights (Duromer sound absorbers) and heavy weights (heavy acoustic foam), however even the heavy sound insulation mats are relatively light compared to other insulating materials. The panels, even the thickest ones, only weight a few kilograms.

We will be happy to answer other questions about our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar

Upon request we will also provide you with the product datasheets for our sound absorbers.


Can be sound absorbers be reshaped?

Acoustic foam is generally a very flexible, but also very dimensionally stable material. In other words: It can be pushed together or bent, but then returns to its original shape. Of course, there are also differences here between the individual foams. Duromer acoustic foam sound absorbers are less flexible, for example, and are more difficult to reshape than polyester or polyether absorbers.

We will be happy to answer other questions about our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar

Upon request we will also provide you with the product datasheets for our sound absorbers.


Do my sound absorbers smell noticeable or unpleasantly?

Our aixFOAM sound absorbers are made from high quality acoustic foam. This is a synthetically manufactured material. Directly after production, the sound absorbers may therefore have a slight smell. This soon becomes weaker and ultimately becomes neutral. In any case, sufficient ventilation supports this process.

If your aixFOAM sound absorbers still smell somewhat more intensive immediately after unpacking, we recommend thorough ventilation so that the smell can escape.

We will be happy to answer other questions about our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Are my sound absorbers harmful to health?

Our sound absorbers are made from high quality acoustic foams.

Although acoustic foams are synthetically manufactured, all chemical processes are completed after completion of the production (foaming). They are therefore harmless to health, just like all other types of foam you know from your normal life. For example, the upholstery on your sofa, the seats in your car or the mattress on your bed.

All our aixFOAM sound absorbers are also mineral fibre-free and CFC-free and/or are certified according to the Öko-Text standard.

We will be happy to answer other questions about our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar

Upon request we will also provide you with the product datasheets for our sound absorbers.


Is water harmful to my sound absorbers?

In general we recommend avoiding permanently high humidity on the sound absorbers. The open-pore acoustic material absorbs moisture similarly to a sponge and expands. The material shrinks again while drying. If this process occurs repeatedly, the acoustic foam becomes brittle over time. We therefore advise ensuring there is sufficient ventilation in order to maximise the life of your sound absorbers.

We will be happy to answer other questions about the recommended areas of use of our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Are my sound absorbers heat resistant or flammable?

The heat resistance and fire behaviour differ, depending on the type of acoustic material of your absorbers. Flame retardant materials can be used in the manufacture of the acoustic foam, for example, which limits the spread of fire or makes the material self-extinguishing.

Ideally you should use the product configurator to see the fire protection properties of your selected sound absorbers. We have briefly explained the properties under the Info button.

We will be happy to answer other questions about the recommended areas of use of our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Will my sound absorbers turn yellow over time?

Light-induced degradation or yellowing is a subject that arises again and again in conjunction with foam sound absorbers. Above all, sound absorbers from lower quality foam are particularly susceptible to ugly colouring.

This is why aixFOAM sound absorbers are made from high quality acoustic foams and given a UV block additive, which protects the products from yellowing.

Nevertheless, changes to the colour, especially of light-coloured absorbers, cannot be entirely ruled out if installed at locations exposed to very strong daylight / sunlight. We therefore recommend using our Duromer sound absorbers from the "Architect Line" (room acoustics) or the "Engineer Line" (technical acoustics) if exposed to strong UV light.

We will be happy to answer other questions about the recommended areas of use of our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I best work or cut my sound absorbers?

High quality acoustic foams are impressive materials, especially when being reworked. They can be worked with standard household tools such as a sharp carpet knife / cutter, an electric kitchen knife or a belt saw. This makes our aixFOAM sound absorbers particularly flexible to use.

We will be happy to answer other questions about working with our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I fasten my sound absorbers?

We offer you various options for installing your sound absorbers, starting with our practical aixFOAM self-adhesive kit, to installation cassettes for walls and ceilings, to various cable systems. On the article pages for the respective products you can choose from the available fastening options and get more information about the individual systems via the Info button .

Of course we will help you choose the suitable fastening option in a free consulting.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How are my sound absorbers installed?

As standard, with the delivery of your sound absorbers you receive the right installation instructions for self-installation. Upon request we can of course recommend one of our installation partners, which is helpful above all in large-scale projects such as factories. Simply discuss this with our experts in a free consulting. Otherwise, of course we are available if you have any further questions about installing your sound absorbers.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Should I fit my sound absorbers with or without shadow joints?

All our sound absorbers are made from flexible acoustic material, which means small production tolerances are possible, which could have a negative effect if installed without shadow joints. We therefore generally recommend installation of all our panel sound absorbers with shadow joints of at least 2 cm, i.e. a small gap between the individual elements.

For sound absorbers without flattened (fibred) edges, a shadow joint should also be maintained for acoustic reasons because only in this way is the maximum absorption surface achieved and thus also the maximum absorption effect.

For sound absorbers with flattened edges, installation is with shadow joints is option for acoustic reasons and may depend solely on the visual preferences of the viewer, as explained above.

On the article details pages for our panel sound absorbers, you will find information about installing the absorbers under "Recommended installation".

We will be happy to answer other questions about the recommended installation of our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can I paint, varnish or wallpaper my sound absorbers or use them as a pinboard?

In general: As soon as the surface or material structure of your sound absorbers changes, this affects the sound absorption.

Paint or varnish on the sound absorber penetrates the pores of the material and hardens there. Incident sound waves are now reflects, negating the sound-absorbing effect.

If other sound-reflecting materials such as wallpaper or other common paper is fastened to the sound absorbers, the same principle applies. Sound waves are reflected by the surface of the wallpaper or paper and cannot be absorbed, or only absorbed considerably worse.

So that you not only receive support for the acoustic room design, you can choose aixFOAM absorbers in several colour options or with colourful felt laminations. The special acoustic felt allows sound through and does not affect the sound insulation effect.

We will be happy to answer other questions about our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Online shop | Product selection

 

How do I find the right sound insulation in the aixFOAM Shop?

In order to simplify your search for the right sound insulation, we have divided our aixFOAM Shop into different application areas, for each room situation has its own challenges for acoustics and thus for the sound absorbers. Using the "Products" tab you can open the individual application areas at any time. Alternatively, you can also select the areas from the overview on the homepage. If you need more help choosing your sound absorbers, we are happy to help, just call us for free acoustics advice.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What can I do if I do not find the right area of application?

If you cannot find the right application area in our overview under "Products", you can choose an application that is similar. Thus the acoustic features of a lecture theatre, for example, are comparable to those in a school or classroom. Otherwise we will help you, of course, in a free consultation to find you the right sound insulation.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What is important when selecting my sound absorbers?

Selecting the right sound absorbers is a very individual and complex matter, and is affected by numerous factors, such as room size, room use, fittings / furniture in the room, applicable fire protection directives or sources of noise. Do not let this confuse you! Our experts will help you choose your sound absorbers, in a free consultation is required.

Here you can read about what information is helpful for optimum acoustics advice.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How many sound absorbers do I need?

There is not general rule for selecting the right quantity because this depends on a whole range of things and thus is very individual. Certainly there are general guidelines for reducing reverberation in a room, for example, but generally we recommend proceeding with soundproofing gradually. If you are unsure, first choose a smaller quantity of sound absorbers. This not only saves you money, it also prevents "over-dampening" and thus unpleasant artificial acoustics.

If you want to be certain regarding the quantity of sound absorbers to choose, you should ideally contact our experts for free advice.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Which material thickness should I choose for my sound absorbers?

Selecting the material thickness of your sound absorbers depends on the frequency ranges you want to absorb and how strongly the sound should be absorbed. In general: The lower the frequencies that you want to dampen, the thick the material of your sound absorbers should be. For most application areas, we recommend a material thickness of between 5 cm and 8 cm for effective soundproofing.

If you are unsure about the correct material thickness, we will be happy to help you in a free consultation.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What fastening option should I choose for my sound absorbers?

We offer you various options for installing your sound absorbers, starting with our practical aixFOAM self-adhesive kit, to installation cassettes for walls and ceilings, to various cable systems. You can choose these on the article details page for the respective products and get more information about the individual systems via the Info button .

The possible fastenings to be used depend on the local properties of the area where the sound absorbers are to be used.

Self-adhesive sound absorbers are enormously practical and easy to install, for example, but this sound insulation solution is permanent. This means that as soon as the absorbers are stuck, they cannot be removed from the base without leaving reside or causing damage. Therefore, this option is relatively unsuitable for fastening in rental properties.

The aixFOAM installation and hanging cassettes are an excellent and flexible fastening option – especially in rented premises. They can be easily removed or dismantled without damaging walls, ceilings and absorbers.

Before buying your sound absorbers, therefore, consider whether you need a permanent or flexible fastening solution.

If you are unsure about the correct fastening option, we will be happy to help you in a free consultation.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What fire protection class should I choose for my sound absorbers?

As a manufacturer of sound absorbers, for legal reasons we cannot make a recommendation for the fire protection guidelines in your room or building. However, we can advise you about which of our products that fulfil the fire protection conditions requested by you. So ideally find out about the applicable fire protection provisions in your property before placing your order in the aixFOAM Shop and then select the corresponding fire class. Information about your fire protection requirements are typically available from your architect or fire safety officer.

On the article sites for our sound absorbers you will find the fire protection properties of the selected sound absorbers. We have briefly explained these for you under the Info button .

We will be happy to answer other questions in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Why can I only request an offer for some sound absorbers?

While you can order our "Classic Line" sound absorbers direct in the Online Shop, for our "Engineer Line" (technical acoustics) and our "Architect Line" (room acoustics) you first have to request an offer.

Why is this the case? The sound absorbers of these product lines have additional product properties, are typically more advice-intensive, and also are more expensive to manufacture. In order to prevent irritating errors in the order, our experts create an individual offer for these products free of charge. After you have received this, you can order and pay for the products just as easily via the Online Shop.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Request an offer – How does the enquiry basket work?

As soon as you click on the "Request offer" button on the product pages for our sound absorbers from the "Architect Line" (room acoustics) or "Engineer Line" (technical acoustics), it is added to your "Enquiry basket", which is then appears in the menu bar at the top right next to the "Shopping basket". You can now send a non-binding enquiry, which is then checked by our experts. If there are queries or in order to discuss other details, one of the aixFOAM employees will contact you and then create your individual offer. You will receive the offer promptly by email and can then order and pay for the products easily via the Online Shop.

If you have any questions about the offer process, we will be happy to help you at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What is special about the products of the "Architect Line" and "Engineer Line"?

The products of our "Architect Line" (room acoustics) or "Engineer Line" (technical acoustics) are sound absorbers, which have additional product properties and possible configurations, such as higher fire protection classes, individual motive prints or special installation options. As a result, the manufacturing of these products is more complex, which is why you can only submit a non-binding request for an offer for these products.

Of course we will be happy to answer all your questions about our products in our: free advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What can I do if I cannot find the right sound insulation product in the aixFOAM Shop?

Apart from the products in our "Classic Line", have you also discovered the products from the "Architect Line" (room acoustics) or the "Engineer Line" (technical acoustics)? If you do not find anything here – do not panic! As a manufacturing company, we are also able to realise individual special productions and tailored sound insulation. Simply ask our experts.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Order | Payment

 

Can I still change an order after it has been sent?

Of course there may be times when you make a mistake placing an error or you would like to add something to your purchase. Before you send your order, therefore, please check all the details carefully or use our free acoustics advice.

However, if you notice an error, ideally you should telephone our service team straight away so that the order can still be amended before your sound absorbers go to production and are made individually for you. As our production processes are highly automated, they cannot be stopped after production has stated. It is no longer possible to change the order from this time.

If you still have questions about ordering in the aixFOAM Online Shop, we will be happy to answer them in a free consultation at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I pay for my sound absorbers?

In order to facilitate convenient and secure payment for your sound absorbers, we only work with trustworthy and proven payment providers. Depending on the country of the billing address, you an choose from the following payment options:

Paypal

PayPal

PayPal is available as a payment method for billing addresses from all our listed delivery countries.

After confirming your order in the aixFOAM Shop, you will be forwarded to the external PayPal site where you can simply and securely make your payment for your sound absorbers.

If you are already a PayPal customer, you can simply and conveniently login with your user details and make the payment. If you are new to PayPal, you can register as a guest or open a PayPal account and then confirm the payment.

Receipt of the payment is typically recorded by us within a few minutes and you order will be processed as quickly as possible.

Visa/Mastercard/Maestro

Credit card (Mastercard/ Visa)

Payment by credit card is available billing addresses from all our listed delivery countries.

Of course you can also pay simply and securely in the aixFOAM Shop with a credit card. We accept MasterCard and Visa credit cards.

You do not have to leave the aixFOAM site to enter your data, instead you can enter the details directly at the checkout.


Verified by Visa | Mastercard Secure Code


For orders above € 1,000 your purchase is additionally secured. For this you will need your 3D Secure-Code, if you have set up this process with your bank for payments by credit card.

You are forwarded to your bank's external input site for the code to be entered. Mastercard calls this solution "Mastercard Secure Code“, Visa calls it "Verified by Visa".

"Verified by VISA" and "MasterCard Secure Code" allows the especially secure settlement of credit card transactions on the internet using a special encryption process.

Your credit card details are not saved and are encrypted using SSL and forwarded to your bank. Your credit card purchase in the aixFOAM Shop is especially secure thanks to this security standard.

Typically, your credit card is charged and the payment received within a few minutes, meaning your order is processed as quickly as possible.

Giropay

giropay

Payment by giropay is only possible for billing addresses in Germany.

For payment by giropay you only need an online banking account with a participating Sparkasse or bank.

In the aixFOAM Shop checkout, you first enter your BIC and IBAN. Your data is then sent to your bank securely encrypted.

After placing your order in the aixFOAM Shop, you are forwarded to your bank's online banking site where you can login with your Login ID and PIN. You can then confirm the payment by entering a TAN. This also reserves your purchase.

Typically, the payment is received by us within a few hours, meaning your order is processed without delay.

Immediate payment

Immediate payment

Payment by immediate payment is only possible for billing addresses from our following delivery countries: Germany, Austria, The Netherlands, Belgium, Italy, Spain

If paying using immediate payment, you do not have to login to your online banking account separately, but instead you just enter your IBAN and BIC in the aixFOAM Shop checkout.

After placing your order, you are forwarded to the secure payment page. Here you can make the payment by entering your account number and online banking PIN and then confirm it by entering a TAN. This also reserves your purchase in the aixFOAM Shop.

Payment is typically received 1 – 2 workdays later. Your order will then be processed.

Prepayment

Prepayment

Prepayment is available for billing addresses from all our listed delivery countries.

After placing your order in the aixFOAM Shop, you receive an email from us with the required information about our bank details. After receiving payment, your sound absorbers are manufactured individually for you and shipped as quickly as possible.

To transfer your prepayment, please use the following bank details:

Payee: Schaumstoffe Helgers GmbH
IBAN: DE10390500000001007749
BIC: AACSDE33
Reference: Your invoice number

Payment is typically received 1 – 2 workdays later. Your order will then be processed.

ATTENTION: Please note that any foreign payment fees shall be charged to you. As the incoming payments are checked automatically, the system rejects incorrect payments. This leads to unnecessary delivery delays.

So please find out about your bank's foreign transaction fees first and add them to the invoice amount for your order in the aixFOAM Shop.

Amazon Pay

Amazon Pay

Payment by Amazon Pay is available for billing addresses from all our listed delivery countries.

For simple and quick payment with Amazon Pay you need an Amazon account.

From the Express-Checkout you are forwarded directly to the Amazon Pay payment site. Here you can login securely with your login details and simply select your delivery and billing address from your saved address details and your saved payment information. You then complete the purchase as usual via Amazon.

Receipt of the payment by us can vary depending on your preferred payment method. As soon as we are able to record your payment as received, your order will be processed straight away.

Direct debit

Direct debit

Payment by direct debit is only possible for billing addresses in Germany.

In the aixFOAM Shop you can easily pay by direct debit. The invoice amount is then automatically collected by us from your bank account.

You do not have to leave the aixFOAM site to enter your data, instead you can enter the details directly at the checkout. Your data is then sent to the payment provider securely encrypted.

For security reasons, approval by the payment provider may take several days. After receipt of your payment, your order is processed further.

Purchase on account for corporate customers

Purchase on account for corporate customers

Purchase on account is only possible for corporate customers with a billing address from our following delivery countries: Germany, Austria, Switzerland

For an order value above € 250 and up to € 2,500 you can purchase your sound absorbers conveniently on account.

We need your company number for purchase on account. If you do not have a company number, for example if you are a public organisation of association, please contact our service team.

After placing the order, and with shipment of your sound absorbers, you will receive an invoice from us will the necessary payment information.

The payment term for invoices is 14 days (from the invoice date) and can be settled by bank transfer.

To transfer your invoice amount, please use the following bank details:

Payee: PAYONE GmbH
IBAN: DE81300500000001772359
BIC: WELADEDDXXX
As reference, please only enter the number cited as reference in the order confirmation or invoice.

Please note that the bank details for purchase on account differ from those for payment in advance.

Payment is typically received by us 1 – 2 workdays later. Your order will then be processed.

iDEAL

iDEAL (The Netherlands)

Payment by iDEAL is only possible for billing addresses in The Netherlands.

To pay using iDEAL, you just need an online banking account with a participating bank (ABN AMRO, ASN Bank, Friesland Bank, ING Bank, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank and Van Lanschot).

After confirming your order in the aixFOAM Shop, you are forwarded directly to the iDEAL secure payment site where after selecting your bank you can login with your account number and PIN. You then have to approve your payment by entering a TAN. This also reserves your purchase in the aixFOAM Shop.

Receipt of the payment is typically recorded by us within a few hours and you order will be processed as without delay.

eps

eps (Austria)

Payment by eps is only possible for billing addresses in Austria.

For payment by eps you merely need a bank account with one of the participating banks, such as Bank Austria, BAWAG P.S.K., Erste Bank-Sparkasse, Hypobank, Raiffeisenbank, Spänglerbank or Volksbank.

After placing your order in the aixFOAM Shop, you are forwarded directly to the secure eps payment site. Here you first have to enter the name of your bank (or the BIC or sort code) and then you can login with your access details. The transaction is completed securely by entering a TAN.

The data exchange takes place exclusively via SSL encryption and MD5 fingerprinting, which correspond to the highest security standards. As a result your purchase in the aixFOAM Shop is particularly secure.

We typically receive the payment confirmation from your bank within a few minutes and can start processing your order as quickly as possible

The payment options available to you are shown in the shopping basket after you have entered your details.

If you still have questions about paying in the aixFOAM Online Shop, we will be happy to answer them i a free consultation at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I cancel my order?

If you would like to cancel an order, ideally you should telephone our service team straight away so that the order can still be cancelled before your sound absorbers go to production and are made individually for you. As our production processes are highly automated, they cannot be stopped after production has stated. Therefore it is no longer possible to amend the order from this time and your order cannot be cancelled.

In order to stop you inadvertently or unknowingly select the incorrect sound absorbers for your application, simply use our free acoustics advice. Also carefully check all the details before placing your order.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can I exchange my sound absorbers?

All our acoustic absorbers are configured and made individually for you. For this reason, it is not possible for us to use the sound absorbers further. Please understand that we can no longer exchange or take back your sound absorbers.

In order to stop you inadvertently or unknowingly select the incorrect sound absorbers for your application, simply use our free acoustics advice. Also carefully check all the details entered before placing your order.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I complain about an order?

Of course, we ensure the highest quality and care both during the production and delivery of our sound absorbers. However, if you find a fault after receiving your sound absorbers, please immediately contact our service team. Together we will find a solution so that further annoyance is avoided.

You can contact our customer service at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How do I redeem my discount code?

If you have a discount code, you can redeem it directly when making the payment. You can open the corresponding field under the orange button "Binding order" and enter your discount code there. After clicking "Redeem discount code", the invoice amount for your order is immediately reduced by the discount amount.

Please note: Unfortunately, it is not possible to redeem your discount code via a Express Checkout in the shopping basket ("Amazon Pay" and "Paypal Express"). In the shopping basket, therefore, please select the method using the button "To the checkout".

We will be happy to answer more questions about our aixFOAM discount codes personally. You can contact our customer service at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can I redeem multiple discount codes?

You can only redeem one discount code per order in the aixFOAM Shop. If you enter multiple codes consecutively in the field or this and then click on "Redeem discount code", only the last discount entered is redeemed. The discount codes entered first do not become invalid because your discount is only finally recorded when you click on "Binding order".

If you have another discount code, simply redeem it with your next order in the aixFOAM Shop.

We will be happy to answer more questions about our aixFOAM discount codes personally. You can contact our customer service at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can I apply my discount code retrospectively to an order already placed?

Unfortunately discount codes cannot be applied retrospectively. If you have forgotten to redeem your discount code, simply redeem your discount with your next order in the aixFOAM Shop.

We will be happy to answer more questions about our aixFOAM discount codes personally. You can contact our customer service at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


My discount code does not work, why?

If your discount code does not work, this may be for the following reason:

  • The discount code has already been redeemed and thus has been used.
  • The discount code was limited to a specific campaign period and is now no longer valid.
  • The discount code is tied to a specific customer account.
  • The discount code is tied to a minimum and/or maximum order value.
  • The discount code does not apply to all aixFOAM products.
  • The discount code only applies to specific delivery countries.
  • Unfortunately, dubious sites on the internet automatically continue to generate alleged discount codes that have not been issued by us and thus are invalid. Typically, aixFOAM discounts codes are not available via coupon portals.

If your discount code does not work for another reason, please contact our service team. You can reach us at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Delivery | Shipping

 

What shipments costs do I incur?

For a delivery in Germany of an order above € 250 made via the aixFOAM Shop, delivery of your sound absorbers is free for you. For an order value below € 250, we charge a flat-rate of € 7.49 for delivery.

In order to keep the costs as low as possible for you when shipping abroad, we use various logistics companies to ship our sound absorbers. This is why we cannot state any fixed prices here. For the best possible transparency and accuracy of the costs, you can see these directly in the shopping basket after selecting your country of delivery.

For our requested items from the "Architect Line" (room acoustics) and the "Engineer Line" (technical acoustics) you will receive a non-binding offer for the shipping of your sound absorbers in advance.

We will be happy to answer questions about the shipping costs in our aixFOAM Online Shop in a free acoustics consultation under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How long does it take to deliver my sound absorbers?

Your sound absorbers will be made individually for you in our factory. Production therefore may vary depending on the type and extent of your order.

The subsequent shipping of your sound absorbers typically takes one to three days.

We will be happy to answer other questions about delivery times for our sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Which countries are aixFOAM sound absorbers delivered to?

Unsere Schallabsorber werden in folgende Länder versendet:

  • Belgium
  • Bulgaria
  • Denmark
  • England
  • Estonia
  • Finland
  • France
  • Greece
  • Ireland
  • Italy
  • Croatia
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Netherlands
  • Norway
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Switzerland
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Turkey
  • Hungary

If your desired country of delivery is not included in this list, feel free to contact our service team.

Call us and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Who delivers my sound absorbers?

Depending on the delivery address and the extent of your order, your sound absorbers are delivered by trans-o-flex, DHL or one of our haulier partners.


Versandpartner aixFOAM


For transport safety reasons, sound absorbers in installation cassettes or installation cassettes as accessories are always shipped by hauliers. In order to ensure that the cassettes arrive safely, they are also delivered on small wooden disposable pallets.

We will be happy to answer other questions about our shipping partners or about the delivery of your sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can my sound absorbers be delivered to a Packstation?

Because of the size of our shipments, unfortunately it is not possible to deliver your sound absorbers to a Packstation. In addition, within Germany our parcels are typically shipped by our partner trans-o-flex or by a haulier.

We will be happy to answer other questions about the delivery of your sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Can I collect my sound absorbers myself?

As a manufacturing company, over the years we have optimised and automated our logistics processes so that your sound absorbers can always be shipped reliably. For this reason, we would like to ask you not to choose self-collection for your shop order. Please understand that self-collection is only possible in individual exceptional cases and possible freight costs stated in your order confirmation cannot not be refunded.

Of course we will be happy to personally answer other questions about the delivery of your sound absorbers in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Where is my package?

After your sound absorbers have left our factory, we send you a shipping confirmation by email. This message includes a number for tracking the shipment, with which you can follow the your delivery.

If you do not find this email in your inbox, please also check your spam folder. Otherwise please contact our service team.

You can contact our customer service directly at: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


Contact | Advice | Customer Account

 

How can I contact aixFOAM?

You can call us on workdays from 08:00 to 17:00 hours. If you have questions or would like free advice, simply call: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar

Of course, you can email us at any time. If you have questions about our products, please contact sales@aixfoam.com and for questions about the order confirmation contact info@aixfoam.com.

Please always include a telephone number and time in your enquiry as to when you can best be contacted if we have any questions in your email. In this way we can contact you easily if there are queries.


Which languages can you contact aixFOAM in?

The aixFOAM Shop is available for you in the following languages:

We are also happy to receive written enquiries in these languages.

Our aixFOAM customer advisors are happy to speak with you in the following languages for a free, telephone consultation: German, English, Dutch and French.

Get in touch and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What information is helpful for optimum, free, acoustics advice?

In order to be able to advise you expediently and to find the right sound absorbers for your application, it is helpful for our experts to consider as many key details of your project as possible. The more details of your application area we know, the more successfully we can help you to select your sound insulation!

Ideally, you should prepare the following information before you call us:

  • How is the room used, or what is the room used for? (Office, restaurant, school, factory, etc.)
  • How big is the space? (Dimensions, or even a floor plan)
  • How is the room furnished / fitted? (Number of windows, carpet, concrete walls, etc.)
  • Do specific fire protection provisions have to be observed? (Fire protection frequently plays a role, above all, for public buildings.)
  • What are the sources of noise? (Loud machines, printers, speech noise, etc.)
  • Can you send us photographs of your application area by email, if possible?

The items on this list are recommendations from our acoustics experts. If you are not sure about some of the information, we will be happy of course to help you nevertheless.

Get in touch and get free advice from: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


How can I set up an aixFOAM customer account?

In our aixFOAM Shop it is possible for you to set up a personal customer account. You can select the corresponding option either directly by entering your details in the shopping basket or by selecting the "User account" item at the top right of the orange menu in the shop.

Of course we will be happy to personally answer other questions about a customer account in the aixFOAM Shop in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


What are the advantages of having an aixFOAM customer account?

Setting up a personal customer account in the aixFOAM Shop has some practical advantages for you. Using the address book, you can manage your delivery and billing addresses and see all your orders and offers at a glance. This is particularly helpful if you repeatedly or frequently shop in our Online Shop.

Of course we will be happy to personally answer other questions about a customer account in the aixFOAM Shop in our free acoustics advice under: +49 2403 / 83830 - 22 aixFOAM momentan nicht telefonisch erreichbar


About aixFOAM

 

Where are aixFOAM sound absorbers made?

In the very west of Germany, at Eschweiler bei Aachen (North-Rhine Westphalia), is not just the highly modern production, with a total commercial area of 6,000 m², but also the administration and sales of aixFOAM. Everything in our hallowed halls revolves around the perfect acoustics in every area and the maximum satisfaction of our customers. Sound absorbers "Made in Germany" – This is what aixFOAM stands for.